问题:Wireless troubleshooting using the E-Net test page.

分类标签:高速行式打印机设备

问题解答

Print the E-Net test page.

  1. (P7000) Front Panel -> DIAGNOSTICS -> Printer Tests -> Ethernet Test -> Enter
  2. (SL/T5000r) Front Panel -> Test Print -> Ethernet Test -> Enter
  3. (SL/T4M) Front Panel -> DIAGNOSTICS -> Printer Tests -> Ethernet Test -> Enter

A. Quality (Signal Strength) = 0%

This indicates that the radio card is not communicating with the Access Point (AP).

  1. SSID incorrect. (The SSID is case sensitive)
  2. Encryption is not enabled.
  3. Missing/loose radio card. (Check the driver listed in the E-Net test page)
  4. Antenna connection in wrong position (LA-5137 radio)
  5. Wrong IP address, or dhcp should be enabled.
  6. Register the MAC address in the AP’s MAC access table. (only if the AP is using a MAC table)
  7. Defective radio card.
  8. Defective Antenna.
  9. Defective PrintNet assy.

B. Quality > 1-100%, Status = dis-associated.

This indicates that the radio card is communicating with the access point, but has not yet been authenticated by the AP.

  1. Wrong WEP key (if using WEP encryption)
  2. WEP default key not selected (if using WEP encryption)
  3. WPA mode disabled. (if using TKIP/AES cipher)
  4. WPA Cipher incorrect. (TKIP/AES cipher only)
  5. Wrong passphrase (TKIP/AES cipher only)
  6. Wrong Authentication method. (open/shared)
  7. Radio card, or printer software, does not support the type of encryption that is used on the AP.

C. Quality > 1-100%, Status = associated, but cannot ping the device.

This indicates that the radio card is communicating with the access point, and has been authenticated by the AP, but an additional layer of security is implemented.

  1. Register the MAC address in the AP’s MAC access table. (only if the AP is using a MAC table)
  2. Register the device on the RADIUS server (only if using a radius server).
  3. Add the device to the list of approved devices on the network Switches/Routers. (rare)
  4. Increase the negotiation timeout on the AP (Cisco).
  5. Do not connect the wired adapter to the network (Dual nic installation only)

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